Queuing At Cashier
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“Wait time – not prices, not selection, not product quality – is the number one factor impacting customer satisfaction.”
Enhance your customers satisfaction with Queuing at Cashier
Yedda tool puts the Customer Flow Management in your hands and turn Queuing at Cashier into one of the core benefits for your customers. The metrics include:
Case study
The client
The big chain of Hypermarket
The queuing problem occurs when the number of dissatisfied customers is higher than the number of satisfied customers due to the long waiting experience. It affects the satisfaction of customers when they are at the hypermarket.
Therefore, the client wants to overcome the queuing problem by improving the waiting experience.
The impact
Shorten queuing by 35%
We shorten queuing time by measure these key measurements:
Setting queuing metrics
Real time alerts to open/close additional cashiers
Real time alerts on health and safety/incidents
All notifications/alerts accompanied by video evidence
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